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Some more detail on installing Ultra Fast Fibre

Equipment

There are three pieces of equipment you need installed at your home:

  • External Termination Point (ETP) - this will likely to be installed next to the current copper external termination point, which is typically outside your house.
  • Optical Network Terminal (ONT). The ONT is another small box, but this time it's attached to a wall inside your house. It's the place where you'll plug in your new modem, it’s also where your fibre landline will be connected. There are a number of considerations as to what the best location will be for the ONT. These include access to power points, whether you wish to continue to use your existing phone wiring for fibre landline therefore requiring proximity to an existing jackpoint. For internet use where you'll make most use of the internet, perhaps near a centrally located TV or computer. The installation team will discuss these options with you.
  • A fibre Wi-Fi modem - we will courier you the modem before the installation, so you'll just need to have it to hand when the work starts.

Ducting on your property

If your house was built after 1987 and has underground ducting, there's a good chance the ducting which carries your current phone line can also be used to carry a new Fibre connection.

If the house was built before 1987 it's more likely to need new ducting. This means the cable will be surface mounted, or a trench will need to be dug to install the ducting. The trench may be dug by the Local Fibre Company, or they may ask for you to organise this yourself. This will be determined at the time of the install. Installers will do their best to minimise the impact on any grass areas and if hard surfaces are affected they will be resealed. Local Fibre Companies have said they will also attempt to reinstate these areas to the previous standard but this is not guaranteed; especially where specific hard services are used (e.g. matching concrete patina, paving stones)

Things to think about before installation

Where do you want to put your ONT and new WiFi Fibre modem? Ideally these should go in a central room close to a powerpoint, in a central location for good Wi-Fi coverage and close to a jackpoint if you wish to continue to use your premise wiring for fibre landline. If finding a spot that meets all your needs is tricky you may need to pay for some additional wiring. The installation staff can discuss this with you in more detail.

We encourage you to review the end user terms provided by your, company, before your installation date as you will need to agree to these before the work starts. View terms.

Who are the Local Fibre Companies?

There are four Local Fibre Companies (LFCs) rolling out fibre across New Zealand: Chorus, North Power, Fast Fibre and Enable.

Can you tell me a little more about what impacts Fibre speeds?

The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video. Content such as web pages and videos are stored on 'content servers' so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed. If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' WiFi connection. The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus your speed. The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi. For example, Cat 5e is a high-quality network cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.

Availability

Broadband is not available in all areas. Factors such as distance from our equipment or the network's capacity, means we may be unable to deliver Home Internet Broadband to a specific address.

Sometimes further checks are required before we can know if you can get Home Internet Broadband. In some situations, for example with complex Fibre installations, we will not be able to confirm whether you can get Home Internet Broadband until we, our contractors or agents have commenced installation. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your connection line has been tested.

Data allowance

If you exceed your monthly allowance you will be charged in data blocks of 5GB each at $5 up to a maximum of $50 at which point you will receive no extra data charges until your next billing cycle.

Unlimited Data customers don't have to worry about what to do when they reach their data allowance, because they don't have a data cap.

Speeds

The actual speed of your home broadband will be affected by various factors including NZ and overseas networks, the distance from your house to your local exchange, your modem and computer technology, internal home wiring and other environmental factors.

Calling costs and plans

Our broadband + landline plans require you to have your broadband, landline and toll calling all with Home Internet

National calling

Applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.

Mobile calling

Applies to calls made to standard New Zealand mobiles and calls for up to 2 hours, after 2 hours you will be charged 0.39c per minute. Does not include calls to mobiles of overseas visitors roaming in New Zealand.

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy.

Naked Broadband

Naked Broadband means you no longer have a landline. This means if you used to have a home phone, it will stop working and you will not be able to use it to call 111 emergency services. As such we strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you currently have an active landline phone any features such as voicemail and caller display will be deactivated when you change to Naked Broadband.

Services that use a landline phone line, such as medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Naked Broadband.

Contract terms

Charging for Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

24-month contracts

A 24 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Home Internet Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply. Please note we can't guarantee that you will be able to get fibre at your new house as fibre is not available in all locations.

12-month contracts

A 12 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with  Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply. Please note we can't guarantee that you will be able to get fibre at your new house as fibre is not available in all locations.

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.

No-term contracts

When you sign up with Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.

Online billing

Home Internet is moving to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.

Full terms & conditions

Please see full terms and conditions for further details. Home Package, Broadband and Residential Terms and Conditions apply.

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