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Ultra Fast Fibre (UFB) FAQs

How fast is Ultra Fast Fibre? (Ultra Fast Broadband)

Super fast, way fast, ultra fast even! Ok, that’s a bit cheesy, but you get the point! Our base Fibre plans start at 3 times faster than ADSL and we have a range of speeds up to 200Mbps download and 200Mbps upload.

If you live in Dunedin, Ultra Fibre can provide a blazing 700-900Mbps download and 400-500Mbps upload Awesome!

These speeds are maximums and like VDSL, actual speeds will be affected by various factors including time of day, NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

Should I choose Ultra Fast Fibre or VDSL Broadband?

If you can get both at your address then you should consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster, so it’s perfect if you have multiple devices and users in the same house hold.

With fibre you may need consent from neighbours or property owners. Installation involves laying new fibre optic cables so you will need to make time for a site assessment and then allow a full day for installation. So there is a little more involved but actually, it’s pretty straight forward.

Will Fibre effect my monitored or medical alarm?

When we connect you to Fibre we will disconnect your copper phone line (if you have one) and replace it with a fibre based phone service (or no phone service if you go Naked).

This may affect the functionality of services such as medical and monitored alarms, faxes or set top boxes that use the existing copper phone connection to communicate.

Please make sure any equipment is compatible with a Fibre landline by contacting the manufacturer or arranging for a test call at the point of installation.

Your Ultra Fast Fibre service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as your phone line*) may stop working unless you have battery backup in your home.

You should check with the provider of existing services such as fax, security alarms, medical alarms, EFTPOS, payTV connections to make sure they will operate with this service.

*You won’t be able to make 111 emergency calls from a phone line that runs on your fibre service if there is a power outage.

What’s the story with getting Ultra Fast Fibre installed?

Installing fibre to your house involves physically connecting a fibre optic cable to your property from the roadside. There are a few ways that fibre can be laid to your house (such as surface mounting, digging a trench, underground cabling or through your aerial cables), and the Local Fibre Company (LFC) technician will choose the best option for your property.

If you are not the owner of the property or share access to the property (i.e. a right of way, apartment or flats) you will need written consent from the owner and/or neighbours before installation begins. Your LFC can help with the consenting process.

What to expect on the day

  • An installer will arrive at your home and talk you through what work's required to get your fibre connection up and running, including any work that needs to be done to your property.
  • The technician will complete external and internal wiring, and physical setup, then test the connection to make sure you’re good to go.
  • You’ll need to agree to your Local Fibre Company's End user terms first. View terms.

Standard Fibre installation

The standard fibre installation should suit most New Zealand homes and requires a technician from your LFC to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.

Sign-up on a 12 month contract and we'll do this for free. There's also a no-contract option which costs $299 for the installation and the Ultra Fast Fibre modem.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work.

If you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. There is no cost to do this wiring work..

Non-standard installation

You'll need this if your house is more than 200m from the Fibre access point on the street (such as down a right-of-way), if you live in an apartment or block of flats, or if any additional wiring is required as a result of a non-standard request inside the house.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work.

If you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. There is no cost to do this wiring work.

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